WCX Reports

Subjective Quality Study in the Americas 2017

Looking at business from the source of cash flow

Here you will find some answers to the WHY of customer churn, what users demand and how they make decisions. The data that we have gathered from representative samples in 6 countries across the Americas, provide insight strictly from the user perspective. In these summaries we look at the background to these questions, even if we are restricted to a small amount of information in this document.