WCX as Managed Service

The deliverables per month, always updating:

Managed Services of quality tracking and reporting to provide these deliverables:

  • To-do lists (prioritizing items with the potential)
  • Instances of Critical Impact (ICI) to track
  • Monthly analysis and continuous bias control
  • Behavioral analysis (patterns & segments)
  • Rules for loyalty
  • Benchmark
  • The main drivers of perception – customers are classified according to patterns of perception
  • Business strategy success tracking
  • Loyalty and churn – the main drivers of churn and customer stickiness