WCX as Managed Service

The deliverables per month, always updating:

Managed Services of quality tracking and reporting to provide these deliverables:

• To-do lists (prioritizing items with the potential)
• Instances of Critical Impact (ICI) to track
• Monthly analysis and continuous bias control
• Behavioral analysis (patterns & segments)
• Rules for loyalty
• Benchmark
• The main drivers of perception – customers are classified according to patterns of perception
• Business strategy success tracking
• Loyalty and churn – the main drivers of churn and customer stickiness