How is WCX used?
WCX as a standard provides insight into the whole mobile (3G/4G/+) population and benchmarks carriers. In practice, it is adjusted to strategic target groups. The measures can be restricted to an overall sample, as well as scaled up to multiple regional and sociographic segments. It will always produce and track the few parameters that drive real customer perception and behavior (churn).
Its purpose is to make subjective quality (and customer behavior) the reference for network performance and to focus on business success.
It can run with existing data as part of the existing customer analytics. However, it has the capacity to reduce the complexity of data tracking and data analysis, as well on the subjective as on the objective side of operations.